Thank you for shopping at OUTFIT78!
If you are not entirely satisfied with your purchase, we’re here to help.
Returns: You have 28 calendar days to return an item (14 Days for sale items) from the date you received it. If the goods are not received back within the 28 day period, we will issue a credit on account for any goods received after the 28 day returns period has ended.
To be eligible for a return, your item must be unused, with tags attached and in the same condition in which you received it. Your item must be in the original packaging. Your item must be accompanied by the receipt or proof of purchase.
A returns form will be supplied with your order. In the case you need another copy, please contact us at info@outfit78.com
Refunds: When we receive your parcel back please allow 2/3 days for us to process the return. Any returns received on a Saturday will not be processed until Monday/Tuesday. You will receive a refund confirmation email when your product has been refunded. The refund can take up to 4/5 WORKING DAYS to show up in your bank/PayPal. If after 7 working days your refund is not showing in your account please contact us.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable, except in the event of faulty goods. In all other cases, the cost of shipping will be deducted from your refund.
When returning part of an order if your order value falls below the £40 free delivery threshold then you will be refunded less the postage charge of £2.95 which would have been originally applicable to your order, if your part order return is above the £40 free delivery threshold your free delivery stands.
Contact us if you have any questions on how to return your item to us.
This is an ONLINE Returns Policy only. All in store returns are exchange or credit note only unless faulty.
